Overview

AidKit is revolutionizing how aid reaches those who need it most. We're on a mission to empower nonprofits and governments to deliver aid and public benefits with unprecedented efficiency. We are seeking a Program Specialist to join our dynamic team.

About AidKit

AidKit’s cutting-edge technology transforms complex cash assistance programs into streamlined, secure, and dignified experiences. By seamlessly connecting applicants to vital resources, we're making aid radically accessible for diverse populations—including unhoused and unbanked. From simplifying complex benefits modernization projects for state agencies to standing up efficient disaster relief programs, AidKit helps it’s partners deliver aid with dignity. We were our own first customer—AidKit started as a nonprofit initiative born from the need to support systematically excluded workers during the early days of the COVID-19 pandemic. Today, AidKit provides the technology backbone for some of the nation's most innovative public safety net programs, having distributed hundreds of millions of dollars to people in need. As we continue to grow rapidly, the opportunity for impact is immense. Apply to join our team if you're seeking meaningful work in an environment that trusts your judgment and values your unique contributions.

About the Role

The Program Specialist will play a vital role in sustaining AidKit's mission of delivering accessible and dignified cash aid and benefits. After new programs are launched by our design and build teams, the Program Specialist will take ownership of day-to-day operations, ensuring programs run smoothly and efficiently.

This role involves managing multiple programs simultaneously, maintaining strong relationships with partners and clients, and overseeing the financial aspects of programs, including invoicing, reconciliation, and funding balance tracking. The Program Specialist will also identify and implement process optimizations to ensure ease and effectiveness for program partners and a seamless experience for aid recipients.

Key Responsibilities

1. Program Operations Management
   • Lead the smooth execution of multiple programs, ensuring they operate efficiently and meet established standards.
   • Collaborate with cross-functional teams to maintain program integrity and compliance.
2. Client and Partner Relations
   • Cultivate and maintain strong relationships with clients and partners, serving as a primary point of contact.
   • Provide regular updates and reports, addressing inquiries and ensuring client satisfaction.
3. Financial Oversight
   • Oversee the financial aspects of programs, including budgeting, invoicing, and fund allocation.
   • Ensure accurate financial tracking and reporting to support program sustainability.
4. Issue Resolution and Support
   • Manage and prioritize operational issues, collaborating with relevant teams to implement effective solutions.
   • Facilitate communication between clients, partners, and internal teams to resolve challenges promptly.
5. Continuous Improvement
   • Identify and implement process enhancements to optimize program workflows and improve overall efficiency.
   • Drive initiatives that enhance the client and beneficiary experience, ensuring AidKit’s solutions remain impactful and user-friendly.

About You

You are a detail-oriented and highly organized professional who thrives in managing complex workflows and ensuring operational excellence. You bring a collaborative approach to problem-solving and can confidently juggle multiple responsibilities across programs without missing a beat.

Your interpersonal skills enable you to build and maintain strong client and partner relationships, ensuring that communication is clear and expectations are met. You are comfortable identifying and implementing small process improvements to enhance efficiency and user experience.

You are adaptable, proactive, and committed to delivering a seamless experience for both program partners and aid recipients. Your passion for equity and impact drives your work, and you’re excited to contribute to AidKit’s mission of providing accessible, dignified aid solutions.

Compensation and Location

For this full-time position, you can work from anywhere in the United States. The salary range for this role is $90,000 - $120,000.

Benefits: We reinforce a culture of dignity, autonomy, and trust by actively taking an interest in and supporting employees’ lives outside of work. We also provide equity, which varies by position and experience, and a comprehensive benefits package including:

• Fair Salaries that are transparent and competitive, with a maximum ratio of 3:1 between the highest and lowest paid employees at the company.
• Fully remote work setting with home office setup and maintenance stipends.
• Unlimited paid time off
• Retirement plan with 401K matching
• Health benefits (for you and your family)
• Flexible schedule
• Generous 16-week paid parental leave
• Professional development support

About Our Team

AidKit is a fully-remote workplace with virtual headquarters in Colorado, with employees from coast to coast in the continental United States.

How to Apply

To apply for this position, please submit your resume and a personalized cover letter explaining your interest in the role and how your experience aligns with our needs. Note that AidKit values authenticity and carefully reads cover letters with an eye towards learning something real about you and your interest in joining our team.

Please submit cover letters and resumes in .PDF format. Video and slide deck cover letters are also acceptable. We review applications on a rolling basis and will contact qualified candidates for interviews. Thank you for your interest in joining the AidKit team!

Due to the high volume of applications, our hiring team is not able to field requests for feedback or informational interviews sent via LinkedIn or email. If you are a good match for the role, our team will reach out to you directly.

Applications will be accepted until the position is filled, with the review process beginning on December 13.

AidKit is an equal opportunity employer.

We encourage candidates from all backgrounds, regardless of race, ethnicity, gender, age, sexual orientation, disability, or any other dimension of diversity, to apply. We understand that diversity goes beyond checkboxes and that true innovation thrives when a variety of voices and ideas come together. You don't need to meet every criteria listed to apply. We value unique experiences and believe that diversity drives innovation.